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SkillSalesOperations

Chatwoot

chatwoot/chatwoot

Open-source customer engagement suite — live chat, email, shared inbox. GitHub: chatwoot/chatwoot (~36k stars).

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GitHub repository

https://github.com/chatwoot/chatwoot
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Overview

Chatwoot is the open-source project at chatwoot/chatwoot on GitHub (https://github.com/chatwoot/chatwoot). Open-source customer engagement suite — live chat, email, shared inbox. Category on LimeDock: sales. Approximate community size: ~36k GitHub stars. Repo (copy/paste): https://github.com/chatwoot/chatwoot This LimeDock Directories page explains what it is and how teams use it in plain English — so searches for the GitHub project can land on a practical guide.

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02

Link

https://github.com/chatwoot/chatwoot
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Installation guide

Open the GitHub repository, then follow the README for your stack.

Official GitHub repository: https://github.com/chatwoot/chatwoot GitHub path: chatwoot/chatwoot

How to open it: 1. Copy this URL: https://github.com/chatwoot/chatwoot 2. Clone or follow the README install for your OS / stack. 3. Start with the smallest example in their docs before production use.

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How to use it

**Simple example** Support lives in personal inboxes and nothing is measurable.

1. Deploy Chatwoot. 2. Connect the website widget. 3. Create an inbox and SLAs. 4. Add canned replies.

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Example prompts

  • “Deploy Chatwoot for website live chat + email.”
  • “Chatwoot vs Intercom for an early SaaS?”
  • “Canned reply starter pack for onboarding questions.”
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Use cases and examples

  • Evaluate chatwoot/chatwoot for your stack
  • Onboard a teammate to Chatwoot with a shared checklist
  • Compare Chatwoot against tools you already pay for
  • Capture lessons in your internal wiki after a pilot
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Prerequisites

  • Hosting
  • Agent staffing plan
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Tips

  • Shared inbox needs ownership rules.
  • Tag conversations for product insights.