Terms of service

These terms are between you and LimeDock (“LimeDock”, “we”, “us”), a studio that designs and ships custom workflow automations for SaaS teams. They apply when you use the LimeDock website and when you engage us to build, deliver, or operate workflow automations for your business.

We design and build internal workflow automations that plug into your existing Slack, CRM, and internal platform. Each engagement typically covers:

• A workflow audit of your marketing, sales, or management operations.
• Design and delivery of one or more workflow automations, deployed into your own cloud account.
• Prompts, integrations, evals, and documentation, versioned in your Git organisation.
• Optional ongoing tuning and new-workflow releases on a lightweight retainer.

The scope, milestones, and price of any specific engagement are set out in a written Statement of Work (SOW). Where no SOW exists, these terms describe our default expectations: fixed build fee, milestone payments, source code and prompts delivered into your repository, and a handover pack covering how to operate the workflow.

If the SOW conflicts with these terms, the SOW wins for that engagement.

On payment of the applicable fees, you own the workflow automations we build for you, including the source code, prompts, evals, integration configuration, and documentation. They are delivered into your Git organisation and deployed into your cloud account.

Standard components — open-source dependencies, LimeDock’s generic internal utilities, and boilerplate we reuse across engagements — remain governed by their existing licences or stay LimeDock’s property, and are licensed to you for use in your engagement.

LimeDock may keep the learnings, patterns, and non-confidential know-how from an engagement to use in future work. We do not reuse your confidential information, brand, or trade secrets.

The automations we build rely on services you procure and pay for directly, including but not limited to:

• Model providers (OpenAI, Anthropic, or others you choose) via your own API keys.
• Cloud hosting and database services.
• Communication surfaces like Slack, plus any CRM or data-source APIs.

LimeDock is not a reseller of these services. Their terms and pricing are between you and them. We help you configure them responsibly but do not control their availability or their model outputs.

Unless the SOW says otherwise, invoices are payable within 14 days of issue. Milestone payments are due when the milestone is delivered. Retainers are invoiced monthly in advance. Overdue amounts may pause active work until they’re settled.

We deliver professional, best-effort work built on modern tools and reasonable engineering practice. AI-driven components are probabilistic: their outputs depend on your data, the prompt design, and the underlying model. We help you set evals, guardrails, and monitoring, but we do not guarantee specific business outcomes, revenue lifts, or absolute accuracy of any AI-generated result.

Except as expressly stated in a signed SOW or MSA, we disclaim implied warranties to the fullest extent allowed by law, including implied warranties of merchantability and fitness for a particular purpose.

To the fullest extent allowed by law, each party’s aggregate liability arising out of an engagement is capped at the total fees paid to LimeDock under that engagement in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or revenues.

Nothing in these terms limits liability for fraud, gross negligence, or anything else that cannot be excluded under applicable law.

Both sides will keep the other side’s non-public information confidential, use it only for the engagement, and protect it with reasonable care. Confidentiality obligations survive the end of the engagement for three years, or longer where the information is a trade secret.

Either party may terminate an engagement for material breach if the other party fails to cure the breach within 30 days of written notice. Retainers may be cancelled by either side with 30 days’ notice.

On termination, you keep everything already delivered. You pay fees earned up to the date of termination. Sections that by their nature should survive (ownership, confidentiality, liability, governing law) do survive.

You may browse, share, and quote from limedock.com for non-commercial purposes with attribution. You may not scrape the site at volume, attempt to disrupt it, reverse-engineer any of the interactive elements, or use it to train an AI model without our written permission.

Unless the SOW or MSA says otherwise, these terms are governed by the laws of India and the courts of Delhi have exclusive jurisdiction over any dispute. Where you and LimeDock have agreed a different governing law or seat in a signed agreement, that agreement controls.

When we make material changes to these terms, we’ll update the “last updated” date and — for active clients — send a note over the shared Slack or email. Continuing to use the site or the services after that date means the updated terms apply.

Questions: ranjeet@limedock.com. The privacy policy lives at /privacy.